Policies

Privacy Policy

At Aura Premium Tea, we value your privacy and are committed to protecting your personal information. Any information collected through our website, including your name, contact number, email address, and shipping details, is used solely to process orders, provide customer support, and improve your shopping experience.

We do not sell, rent, or share your personal information with third parties except when necessary to fulfill your order, comply with legal obligations, or improve our services. By using our website, you consent to the collection and use of information as outlined in this Privacy Policy.

We take reasonable measures to protect your personal data; however, no method of online transmission or storage is completely secure. Aura Premium Tea reserves the right to update this Privacy Policy at any time without prior notice.

Terms of Service

By accessing and using the Aura Premium Tea website, you agree to comply with these Terms of Service. All products, content, pricing, and information displayed on the website are subject to change without notice.

Customers are responsible for providing accurate information when placing orders. Aura Premium Tea reserves the right to refuse, cancel, or limit orders at our discretion.

Any misuse of the website, including unauthorized access, fraudulent activities, or violation of applicable laws, may result in termination of access to our services.

By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

Shipping Policy

Aura Premium Tea is committed to delivering your order quickly and efficiently.

• Orders are processed within 24 hours of confirmation.
• Delivery is available nationwide across Pakistan.
• Orders are typically delivered within 2–3 working days.
• Delivery times may vary during public holidays, peak seasons, or due to unforeseen circumstances.
• Customers will receive order updates through the contact information provided at checkout.

For any shipping-related inquiries, please contact our customer support team.

Refund Policy

Customer satisfaction is important to us. Refunds are only eligible under the following conditions:

• The tea pack must be completely sealed, unopened, and unused.
• Refund requests must be submitted within 7 days of receiving the order.
• Products that have been opened, damaged after delivery, or partially used are not eligible for a refund.
• Shipping charges, if applicable, are non-refundable.

Once the returned product has been inspected and approved, the refund will be processed through the original payment method or another mutually agreed method. Aura Premium Tea reserves the right to decline refund requests that do not meet the above conditions.